Privacy, Safety, Satisfaction: Your Adventure, Our Commitment!
At Pokhara Mountain Bike Adventures (PMTBA), we prioritize providing a customer-friendly experience and aim to minimize formal terms and conditions. We rely on common sense and uphold moral and ethical standards in our dealings. At PMTBA, our goal is to offer friendly and reliable services to our valued customers.
PMTBA is a registered mountain biking and outdoor adventure tour operator recognized by the Government of Nepal's tourism ministry as well as partnering with international tourism organization, NGO, INGO , travel companies and magazines that we have secured awards and recognition from travel magazines. PMTBA, team is passionate, humble, honest, dedicated and is always striving to provide the best possible services to our guests.
Our vision is to promote quality, personal touched and sustainable tourism in Nepal based on honesty, integrity, and sustainability. We strongly believe in the principle that the customer is always right. At PMTBA, we are committed to continuous improvement of our services with each trip, prioritizing our customers' safety, fun, and satisfaction.
Please note that we maintain a customer-friendly approach, yet certain aspects of our services may require specific terms and conditions. As a team of PMTBA, we aim to maintain balance between flexibility and ensure a smooth and enjoyable experience for all our customers.
Collecting Information: At PMTBA, we may need to collect your personal details like your name, your contact, and other important information to assist you with our services.
How We Use Your Information: We will use your personal information for the specific purposes related to your mountain biking trips and other outdoor adventure. This includes communicating with you, processing your bookings, and ensuring your adventure experience is enjoyable and hassle-free.
Sharing Information: We understand the value of your privacy. So, PMTBA assures you not to sell or disclose your personal information to other parties. Unless required by law or with your permission. Sometimes, we may share your information with trusted partners or service providers who assist us in delivering our services to you.
Keeping Your Information Secure: PMTBA have implemented measures to safeguard your personal information from unauthorized access, loss, or misuse. However, it is important to note that no data transmission or storage can guarantee absolute security.
Third-Party Links: Our website may contain links to other websites. We are not responsible for their privacy practices or content. Ensure your online safety by prioritizing the review of privacy policies on any third-party websites you frequent.
Updating Your Information: You need to update or correct your personal information? Get in touch with us! So that, we can make reasonable efforts to ensure that your information is accurate and updated.
We want to make sure everything is in order for your mountain biking and outdoor tours in Nepal. For that, you need to provide PMTBA with some important personal details. We need a scanned copy of your passport for identification purposes. It is also important for PMTBA team to know about your medical conditions (if you have any), and any food allergies or special needs. So that, we can ensure your holiday experience with us is tailored to your specific requirements and preferences. We understand your privacy. So, be assured that we will handle your personal information with utmost care and confidentiality.
A: To secure your booking for an activity /tour a non-refundable but lifetime transferable 15% deposit of the total cost is required at the time of booking. This can be done by the following payment methods.
B: your reservation will be confirmed once we have received the deposit and provided you with a booking confirmation email.
Note: To make it easier for you, we can send you the payment links for transferring your deposit amount through online payment.
The remainder of the balance must be paid not later than 30 days prior the tour date in the multi-day/ longer tours and in the shorter trips we would be flexible. We also have a room that you can pay the amount before the tour departure in our office in cash.
Payment can made by the following methods.
Cash in your currency equivalent to NPR or USD/Euros
Credit or Debit card with 3.5% surcharge
Bank transfer (sender should pay the surcharge of the transfer)
Note: If there are any bank service charges incurred while submitting a deposit, or paying the full payment they will be the responsibility of the client.
At PMTBA, we understand that sometimes unexpected things happen, and you may need to cancel your booking. PMTBA will do its best to accommodate your needs and reschedule your trip if possible. However, it's important to note that late cancellations can have costs for our company. Depending on when you cancel, we may keep a portion or all of your booking deposit and payments. Any bank charges will be deducted from the refund. Here's an example to provide further clarification:
At PMTBA, we won't cancel your trip unless there's a critical situation. We may cancel or modify your tour if there are unusual circumstances like a state of emergency, war, unrest, a pandemic, or natural disasters. If this happens, we'll offer you an alternative or refund your tour cost. However, we're not responsible for any additional expenses you've incurred due to your booking.
Note: In the case of Covid-19, all canceled trips are rescheduled for a future alternative trip due to economic and social state of the time.
Risk assumption means that when you go mountain biking or participate in outdoor adventure activities, there are natural risks involved. As a rider or participant, you agree to accept these risks willingly during the tour. Sometimes, the company may ask you to sign a form called a liability waiver or release form/consent form before starting the tour or renting equipment. This form confirms that you understand and accept the potential risks involved.
To ensure a safe and worry-free mountain biking trip to Nepal, it is highly recommended and required to have both travel and medical insurance. Obtain your insurance after booking your trip. The insurance should provide coverage for personal accidents, emergency helicopter evacuations, medical expenses, and unfortunate events such as death. It should also cover bike rentals, lost luggage, and trip cancellations. Please note that PMTBA does not offer insurance specifically for mountain bikes or bicycles rental is you are renting from our store. In this case, we suggest considering World Nomads for your holiday insurance needs.
At PMTBA, we believe in honesty and integrity, and we won't make false promises just to secure your business. Our priority is to meet all your demands and needs to make your holiday as a unique experience during the trip. However, it is important to remember that no one is perfect, and sometimes mistakes can happen for various reasons. If any issues arise, please inform PMTBA immediately so we can address them on the spot to the best of our abilities.
If, for some reason, PMTBA member are unable to resolve the issue due to technical difficulties, PMTBA will make every effort to manage the situation and persistently work towards providing you with the best possible service. As a team of PMTBA we are committed to taking remedial action and finding a solution.
In the rare event that the issue cannot be resolved within the day, you have the option to directly contact the founder or senior manager, who will personally ensure that the complaint or discomfort is addressed and resolved to the best of their abilities.
If you choose to leave the trip before it's completed, whether due to your own preference or for any other reason, Pokhara Mountain Bike Adventure (PMTBA) will not be responsible for providing any refunds for the mountain biking tours organized by us.
In cases you engage in any illegal activities that result in you being required to leave the trip and Nepal, PMTBA (Pokhara Mountain Bike Adventure) will not be responsible for providing any refunds.
Rental Agreement: Mountain bike Rental from Pokhara Mountain Bike Rental Shop and you agreed to abide by the terms and conditions given below.
Rider Responsibility: You are responsible for the bike during the rental period. The renter should take good care of the bike like owning the bike, using it responsibly, and following all local laws and regulations.
Bike Condition: We ensure that all our rental bikes are in good working condition before they are rented out. However, we expect you to inspect the bike thoroughly before taking it for your ride. It is your responsibility to inform the PMTBA Rental shop if you see any mechanical issues or damage on the rental bike.
Rental Duration: The rental period begins from the agreed start date and time until the bike is returned to our shop. Late returns may incur additional charges. If you like to extend the ride please contact us while you are in the trails.
Rental price: Our rental price are clearly stated and agreed upon at the time of booking. Please note that any additional services such as Jeep shuttles, extra lubricant, tubes, and rear hangers, if needed to replace by you or accessories requested, may incur extra charges.
Security Deposit: A security deposit is required for each rental. The deposit will be your valid ID card or cash something worthy. The MTB rentals shop will give you back the deposit when you return the bike in the same condition, however normal wear and tear are accepted.
Cancellation Policy: For some reason, if you have to cancel the booked bike rental. You are responsible to inform the PMTBA Rental Shop as soon as possible. Depending on the time of cancellation, the following policies would be applied.
Liability: Our MTB Rentals Shop and crew will do all the precautions to ensure your safety, we cannot take responsibility for any accidents, injuries, or damages to the bike and yourself which may occur in the rental period. By renting a bike from us, you acknowledge and accept this liability.
Maintenance and Repairs: Minor adjustments, such as tire inflation or gear tuning, can be done by the renter. However, any major repairs or damage must be reported to the PMTBA shop immediately.
Lost or theft of the Bike: If the rented bike is lost or theft unfortunately, the renter would be responsible for the replacement of the bike cost or missing components of the bike. You can ask Key which can be provided at the rental shop.
Age and Legal Requirements: Renters must meet the minimum age (16 years) requirement and possess a valid identification document.
In your mountain biking and outdoor adventure tours with us, we may take photos and videos of you. We believe that in your booking guided tours, MTB rental and self-guided tours, you give us permission to take and use these visuals in various formats.
We may use these photos and videos to promote our mountain biking and outdoor adventures products. They may appear on our website, social media, brochures, advertisements, and other promotional materials as per our needs.
We respect your privacy. We will not connect your personal information with the released photos or videos without your explicit consent. However, if your photos, videos and recorded materials are already published, we cannot control how a third party has used them.
We at PMTBA inform you that you will not get paid for using your photos or videos. In case you don't like us to use your photos and videos you can alert us by call or text.
If you do not want us to use your photos/videos and recordings and like to withdraw your consent, please let us know by writing an email or texting us via Whatsapp. However, please be aware that these promised words would only apply in future usage, and materials which are already published may not be affected.
PMTBA would like to assure you that the photos and videos will be used responsibly and avoid any offensive or harmful content. However, we cannot take any responsibility for any unauthorized use by third parties without our consent.
Once you are booked with PMTBA for the guided, self-guided mountain biking/cycling and outdoor adventures participating in our tours that you confirm you have read, understood, and accepted these terms and conditions. We solely understand that you agree to release PMTBA and its representatives from any claims, damages, or liabilities associated with the use of your photos or videos and recorded materials. If you like to make any inquiries regarding these terms and conditions. We would love to hear from you to address your wishes and demand.
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